Refund policy

Quality Guarantee

I want you to be satisfied with the quality of the products you order. If you are not satisfied with the quality of a product, please get in touch (robin@digitaltrickery.co.uk) with me within 30 days of receiving the item and I will do everything I can to investigate and find a solution.

If my print company's quality assurance team validates your claim, they will be happy to send a complimentary replacement order to you as quickly as possible. They'd much rather fix any problems and send a replacement order to make sure you are happy with your orders.

If a replacement order is not feasible, or you can't wait for a new order to arrive, please indicate that when you reach out to me and I'll give you a refund.

Defective or Damaged Products

If you receive defective or damaged orders that were not caused by the content provided by you, I will cover the cost of a new order. This includes:

  • Damage to the delivered products

  • Errors in the number or quantity of the delivered products

  • Lack of quality of the delivered product

Return Policy

I currently do not support returns or provide a return address because the products you order are personalized and made specifically for each order. Only defective or damaged (see above) orders can be replaced/refunded. Should you want to submit a new order, you will be liable for the costs of the new order.

Lost Orders

For packages lost in transit, please get in touch (robin@digitaltrickery.co.uk) with us within 30 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.

Refunds

I will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact me at robin@digitaltrickery.co.uk.